1. Scope and who this policy covers
This Privacy Policy applies to personal information collected through https://unocura.com, our enquiry and application forms, telephone calls, WhatsApp conversations, email, care assessments, service coordination, recruitment interactions and other channels through which we provide or discuss UnoCura Services.
This policy does not override a more specific privacy notice or consent form that we may provide for a particular clinical, recruitment, employment, diagnostic, payment or partner service. Where a third party independently controls your data, that third party's privacy policy will also apply to its processing.
2. Who is responsible for the data
“UnoCura”, “we”, “us” and “our” refer to the UnoCura business or the legal entity that operates and invoices for the relevant Services under the UnoCura brand. For privacy questions, data requests and complaints, contact:
Privacy & Grievance Contact
Email: hello@unocura.com
Phone: +91 88283 05005
Where applicable law requires appointment of a Data Protection Officer, the relevant business contact details will be published or otherwise provided as required.
3. Personal information we may collect
| Category | Examples | Typical sources |
|---|---|---|
| Identity and contact | Name, phone number, email address, city/area, relationship to Beneficiary, preferred contact details. | You, a family member, authorised representative, referral or partner. |
| Beneficiary and care information | Age or approximate age, care needs, mobility, allergies, medication information, medical history, treatment instructions, emergency contacts, appointment information, care preferences and other information you choose to provide. | Client, Beneficiary, family, treating professionals or authorised representatives. |
| Service and transaction information | Services requested, booking details, quotations, invoices, payment status, service notes, complaints, feedback and communications. | You, UnoCura personnel, payment providers and service partners. |
| Caregiver applicant information | Name, phone, email, city, role, experience, availability, qualifications, documents, references and application information. | You, referees, verification providers and lawful sources. |
| Technical and usage data | Pages viewed, approximate location, device/browser information, referring pages, event interactions, timestamps and diagnostic information. | Your device, browser, analytics and security systems. |
| Communication data | Messages, emails, call details, WhatsApp communications and information you provide during conversations. | You, our communication channels and relevant service providers. |
We ask you not to submit information that is unnecessary for the purpose of your enquiry or Service. If you provide someone else's personal information, you should have the authority to do so and should provide any notice or obtain any consent required by law.
4. How we collect information
- Directly from you: when you submit a form, call, email, WhatsApp message, request a quote, book a Service or speak to our team.
- From the Beneficiary or authorised representatives: when arranging care or completing an assessment.
- From professionals and service providers: where information is lawfully shared for continuity, coordination, safety, verification or delivery of Services.
- Automatically: through cookies, analytics, server logs, security tools and similar technologies when you use our Website.
- From lawful third-party sources: such as references, public records, verification providers or business partners, where appropriate and permitted.
5. Why we use personal information
We may process personal information for the following purposes, depending on the circumstances and the information involved:
- responding to enquiries and requests;
- assessing care requirements and determining suitable Service configurations;
- matching, scheduling and coordinating Care Personnel and related professionals;
- providing care, nursing, physiotherapy, companionship, care-management and support Services;
- communicating with Clients, Beneficiaries, emergency contacts and healthcare professionals when necessary for care or safety;
- processing payments, invoices, refunds, accounting, tax and financial records;
- recruiting, screening, verifying and contacting Care Personnel applicants;
- preventing fraud, abuse, misuse, security incidents and other unlawful activity;
- improving Service quality, Website performance, user experience and internal operations;
- using analytics to understand Website traffic, campaign performance and engagement;
- sending service announcements, operational notices and—where legally permitted—promotional communications;
- complying with applicable law, lawful requests, court orders and regulatory requirements;
- establishing, exercising or defending legal claims; and
- other purposes disclosed to you at the time information is collected or otherwise permitted by applicable law.
Where consent is required by law, we will seek consent before or at the time required for the relevant processing. Where processing is permitted without consent under applicable law, we may rely on that lawful basis instead.
6. Health and care information
Because UnoCura operates in senior care, you may choose or need to provide health and care information. We treat such information as requiring heightened care and limit access to people who need it for a legitimate operational, clinical, safety, legal or support purpose.
We may share relevant health or care information with assigned Care Personnel, treating clinicians, hospitals, laboratories, pharmacies, emergency contacts or other service providers where necessary to provide or coordinate a requested Service and where permitted by law.
We do not ask you to publish medical information publicly. Please do not post medical records, diagnostic reports, government identity documents or other sensitive information in public Website comments or social-media spaces.
7. Website analytics and Google Analytics
We use Google Analytics 4 to understand how visitors use the Website and which pages or actions are useful. This may involve cookies or similar technologies and can include information such as pages viewed, device and browser information, referring source, approximate location and interactions with Website elements.
We also use event tracking to understand certain business interactions, including clicks on WhatsApp, telephone and email links. Analytics information is used in aggregated or otherwise controlled forms for measurement, improvement, troubleshooting and marketing analysis.
Google processes analytics information according to its own terms and privacy documentation. You can also manage or block cookies through your browser settings. Where applicable law requires consent for non-essential analytics or cookies, we will use an appropriate consent mechanism.
8. Cookies and similar technologies
We may use cookies, local storage, pixels, scripts and similar technologies for:
- essential Website operation and security;
- remembering preferences or supporting functionality;
- analytics and performance measurement; and
- future marketing or advertising measurement, where used and permitted by law.
Some cookies are placed by third-party providers that support our Website or analytics. You can usually control cookies through browser settings. Blocking some cookies may affect Website functionality.
9. When we share personal information
We may disclose personal information to the following categories of recipients where necessary, lawful and proportionate to the purpose:
- UnoCura employees, contractors, care managers and Care Personnel who need the information to provide Services;
- doctors, nurses, physiotherapists, hospitals, diagnostic providers, pharmacies, ambulance providers and other healthcare or support professionals involved in the requested care;
- payment processors, banks, accountants, auditors, insurers and other financial or administrative providers;
- hosting, cloud, IT, security, communications, analytics, CRM, customer-support and other technology providers who process information on our behalf;
- background-verification, reference-checking and recruitment support providers for applicants where applicable;
- lawyers, professional advisers, regulators, law-enforcement agencies, courts or other authorities when necessary to comply with law or protect rights and safety; and
- a prospective buyer, investor, financing provider or successor in connection with a merger, restructuring, acquisition or transfer of business, subject to appropriate confidentiality and legal requirements.
We do not sell personal information as a standalone commodity for money. We may, however, use service providers and other partners to support legitimate business purposes as described in this policy.
10. WhatsApp, phone, email and external platforms
When you choose to contact us through WhatsApp, telephone or email, the relevant communication provider may process your data independently. For example, WhatsApp and your mobile or email provider may collect device, account, message or metadata under their own terms and policies. UnoCura does not control the privacy practices of those providers.
Links to other websites are provided for convenience. Their privacy practices are governed by their own policies.
11. International processing and transfers
Some technology or service providers supporting UnoCura may process information outside India. Where personal information is transferred internationally, we will take steps required by applicable law and any restrictions prescribed by the Government of India or other competent authority.
12. Security safeguards
We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, destruction and other misuse. Depending on the system, these measures may include access controls, limited permissions, secure transmission, backups, logging, monitoring, vendor controls and other safeguards appropriate to the risk.
No internet transmission or storage system can be guaranteed to be completely secure. Please use reasonable care when communicating personal information and notify us promptly if you suspect unauthorised access or disclosure.
13. Personal-data and cyber-security incidents
If we become aware of a personal-data or cyber-security incident affecting personal information, we will investigate, contain and remediate it and provide notifications to affected individuals, authorities or regulators where and when required by applicable law. We may also preserve evidence and report specified cyber incidents to competent authorities, including CERT-In, where required.
14. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, for ongoing care, contractual and operational needs, for accounting, tax, safety or recordkeeping requirements, to resolve disputes, and to comply with applicable law.
Retention periods can differ by category. For example, care and clinical records may need to be kept for the duration of care and longer where professional, insurance, legal or regulatory requirements apply; transaction and tax records may need to be retained for statutory periods; recruitment information may be kept for the recruitment cycle and a reasonable period thereafter for legitimate recordkeeping or legal purposes.
When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to legal retention obligations and legitimate recordkeeping needs.
15. Your privacy rights and choices
Depending on the law applicable to you and the stage of implementation of that law, you may have rights concerning your personal information, including the ability to:
- obtain information about whether and how your personal information is processed;
- request correction of inaccurate or incomplete information;
- request erasure where the data is no longer required or where applicable law gives you that right;
- withdraw consent for processing that depends on consent, subject to consequences and lawful exceptions;
- raise a grievance about the processing of your personal information; and
- nominate another person to exercise rights on your behalf where applicable law provides for this.
To exercise a right, email hello@unocura.com with the subject line “Privacy Request”. We may need to verify your identity and authority before responding. This helps protect Beneficiaries, family members and applicants from unauthorised disclosure.
We aim to acknowledge privacy requests promptly and respond within a reasonable period, subject to complexity and any longer or shorter period prescribed by applicable law.
16. Marketing choices
You may receive operational communications without marketing consent where permitted because they are necessary to provide requested Services. For promotional communications, you may opt out by using the unsubscribe mechanism provided or by contacting us. Opting out of marketing does not stop essential service or safety communications.
17. Children and vulnerable persons
The Website and Services are primarily designed for adult Clients and senior-care needs. We do not knowingly solicit children's personal information for marketing or account creation. If information about a child is ever required for a specific Service or is otherwise processed, we will apply the consent, verification and safeguards required by applicable law.
18. Third-party providers and processors
We select third-party providers based on the function they perform and may require them to protect personal information and use it only for the services they provide to us. Such providers may include hosting, analytics, forms, communications, customer support, verification, payment, cloud storage and security providers.
Where a provider independently acts as a separate data fiduciary/controller rather than only processing information on our instructions, its own privacy policy and legal responsibilities will apply to its processing.
19. Legal and regulatory disclosures
We may disclose information where necessary to comply with applicable law, legal process, court orders, tax or regulatory requirements, to protect a person from a serious risk to safety, to investigate fraud or abuse, or to establish or defend legal rights.
We will seek to limit such disclosures to information reasonably necessary for the relevant purpose, subject to legal requirements.
20. Digital Personal Data Protection framework
We intend this Privacy Policy to operate consistently with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), as and when their respective provisions apply to our processing. The DPDP framework establishes obligations relating to notice, consent and lawful processing, security safeguards, personal-data breach response, retention, and rights and grievance redressal. We may update this policy and our processes as the legal framework is brought into force or further guidance is issued.
21. Grievance and privacy contact
For a privacy request, complaint or question about our processing:
Privacy & Grievance Contact
Email: hello@unocura.com
Phone: +91 88283 05005
Please describe the issue, the relevant account or service (if any), and the action you are requesting. Do not include passwords, payment PINs, one-time passwords or other credentials in your message.
22. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, data practices or applicable law. The latest version will be posted on this page with a revised “Last updated” date. Material changes will be communicated through the Website or other reasonable means where required.
23. Contact
UnoCura
Phone: +91 88283 05005
Email: hello@unocura.com
Website: unocura.com